Higher education has a long-standing partnership with higher ed-adjacent vendors, and these services often provide valuable relief for small colleges who do not have the human resources to accomplish all tasks. Whether you are new to your role and have inherited vendors, or have been using the same ones for a few cycles, it is best practice to routinely audit the work they are doing, the client (you) and customer (prospective families/counselors) experience, and resource management benefits. This discussion-based session will challenge you to consider your ideal vendor relationship while focusing on best practices for evaluating vendor return on investment and lightly tread into third-party service agreements.